Return & Exchange Policy

Last Updated: August 2026

1. Our Commitment to Quality

At Veena Creations, every piece is meticulously handcrafted and undergoes strict quality checks before it reaches your home. We want you to be completely satisfied with your purchase. However, if you need to return or exchange an item, please review our policy guidelines below.

2. The 2-Day Return & Exchange Window

To be eligible for a return or exchange, you must contact us within 2 days (48 hours) of your product being delivered. Requests received after this 2-day window will unfortunately not be accepted.

To qualify, your item must be:

  • Unused and in the exact same condition that you received it.
  • In its original packaging, including the premium velvet gift boxes, tags, and protective materials.

3. Shipping & Delivery Charges

Please note that all delivery and shipping charges for returns and exchanges are the responsibility of the customer.

  • For Returns: The original shipping cost (if any) is non-refundable. The cost of return shipping will be deducted from your final refund amount, or you may be required to ship the item back to our workshop at your own expense.
  • For Exchanges: You will be responsible for the delivery charges to return the original item, as well as the shipping charges for the new exchanged item to be sent to you.

4. How to Initiate a Return or Exchange

To start a return or exchange within your 2-day window, please follow these steps:

  1. Email us at support@veenacreations.com or call us at +91 82736 78216.
  2. Include your Order Number, Full Name, and the reason for the return/exchange.
  3. If the item arrived damaged or defective, please attach clear photographs of the item and the packaging.
  4. Our support team will review your request and provide you with the return shipping address and further instructions.

5. Refunds (If Applicable)

Once your returned item is received and inspected at our workshop, we will notify you of the approval or rejection of your refund. If approved, the refund (minus any applicable delivery charges) will be processed to your original method of payment within 5-7 business days.

6. Non-Returnable Items

Certain types of items cannot be returned or exchanged. These include:

  • Customized or personalized bespoke items.
  • Items purchased during final clearance sales or promotional events.
  • Items that show signs of use, polishing, or damage caused after delivery.

7. Contact Us

If you have any questions about your specific order or our policies, we are here to help:

Veena Creations
Brahamman Puri, Mendu, Hathras,
Uttar Pradesh, India - 204102
Email: support@veenacreations.com
Phone: +91 82736 78216