Privacy Policy

1. Introduction

Welcome to Veena Creations, a brand operating under Veena Enterprises. We value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or make a purchase from our store.

2. Information We Collect

When you interact with our website, we may collect the following types of information:

• Personal Information: Name, billing address, shipping address, email address, and phone number provided during checkout or account creation.
• Payment Information: Credit/debit card details and billing information. Note: All payment transactions are processed securely through our trusted third-party payment gateways. We do not store your full card details on our servers.
• Technical Data: IP address, browser type, device information, and browsing behavior collected via cookies to improve your user experience.

3. How We Use Your Information

We use the collected information for the following purposes:

• To process and fulfill your orders, including sending order confirmations and shipping updates.
• To provide customer support and respond to your inquiries.
• To improve our website, product offerings, and overall customer experience.
• To send promotional emails about new heritage collections or special offers (only if you have opted in to receive them).

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only with trusted service providers who assist us in operating our website and fulfilling your orders (such as shipping partners and secure payment processors). These partners are obligated to keep your information confidential.

5. Cookies and Tracking

Our WooCommerce store uses cookies to enhance your browsing experience, remember your cart items, and analyze site traffic. You can choose to disable cookies through your browser settings, though this may affect the functionality of certain features on our website.

6. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

7. Your Rights

Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you. If you wish to exercise any of these rights, or if you wish to unsubscribe from our marketing communications, please contact us.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please reach out to us at:

Veena Creations (Veena Enterprises)
Brahamman Puri, Mendu, Hathras,
Uttar Pradesh, India - 204102
Email: support@veenacreations.com
Phone: +91 82736 78216